About this agreement
MylesCorp Technologies Ltd provides the MylesNet platform to operators. By using the platform you agree to these terms. If you are using the platform on behalf of a business, you confirm that you have authority to agree to these terms for that business.
What the platform is for
The platform helps operators manage customers, plans, payments, communications, and network operations. Operators remain responsible for their own business decisions and for their relationships with their customers.
Operator responsibilities
- Keep account credentials secure and do not share them inappropriately.
- Provide accurate business information and keep it updated.
- Use the platform lawfully and respect the rights of end customers.
- Not attempt to disrupt the platform or interfere with other operators' use of it.
Changes to the platform and these terms
The platform may be updated over time, and these terms may be revised. Continued use of the platform after a change takes effect indicates acceptance of the updated terms.
Access and commercial terms
Access periods, renewal, suspension, support, and any trial arrangements will be described in the applicable order or written quote. We will identify any implementation, configuration, or other service charges in writing before that work begins.
Fees and billing
Fees, calculation basis, invoice timing, payment methods, taxes, and any minimums are those stated in the order or written quote accepted by you. Public pricing examples and currency conversions are estimates and do not replace those agreed commercial terms. Any included implementation or support scope, and any associated fees, will be described in the applicable order or quote.
Support and issue resolution timelines
We acknowledge support tickets within 24 business hours. Resolution timelines depend on complexity: critical service outages are addressed continuously until restored, standard issues are typically resolved within 3 to 5 business days, and specialised integrations or dependencies on third-party vendors may extend up to 10 business days. These timelines pause whenever we are waiting for information, approvals, or access from you.
Templates and customization requests
The System ships with default communication, invoice, and portal templates that are provided "as is" and fit the most common ISP workflows. If you prefer an alternative look or flow, you may request a new template and we will queue it with other roadmap items. Template redesigns are not prioritized by default and will only receive priority handling when covered by a paid customization engagement or a separately agreed fee.
Payment responsibility and indemnification
You are solely responsible for verifying the accuracy of account numbers and payment instructions when sending us fees or when remitting payments to your subscribers through the System. You agree to indemnify, defend, and hold MylesCorp Technologies harmless from any claims, charge-backs, penalties, or losses that arise from payments sent to an incorrect or unauthorised account number, whether caused by user error or by third parties acting on your behalf.
Billing system misuse and indemnification
The System is provided to assist you in managing your ISP operations, including subscriber billing, payment collection, and account management. You are solely responsible for how you use the System and for all actions taken through your account. You agree not to use the System to:
- Overcharge, double-bill, or apply fraudulent fees to your subscribers
- Collect payments for services not rendered or misrepresent billing amounts
- Manipulate billing records, invoices, or payment data for unlawful gain
- Use the System in any manner that violates applicable consumer protection, telecommunications, or financial regulations
You agree to indemnify, defend, and hold MylesCorp Technologies, its directors, employees, and affiliates harmless from and against any and all claims, demands, lawsuits, damages, losses, fines, penalties, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your misuse of the billing system, any fraudulent or unauthorised billing practices conducted through your account, or any breach of applicable laws or regulations in connection with your use of the System. This indemnification obligation survives termination of these Terms.
A few disclaimers
We strive to provide a reliable System, but please understand that we offer it "as is" and cannot guarantee its absolute perfection. We disclaim any warranties, express or implied, including but not limited to, those related to merchantability, fitness for a particular purpose, or non-infringement. Additionally, we can't be held responsible for internet downtimes, router malfunctions, or other issues caused by you, your employees, or third-party equipment.
Being a responsible user
As a System user, you're responsible for maintaining the security of your account and password. Any activity that occurs under your account falls under your responsibility. You also agree to use the System for lawful purposes only and in accordance with these Terms.
Termination
We reserve the right to terminate your access to the System and these Terms at any time, for any reason, with or without notice. Similarly, you may terminate these Terms by discontinuing your use of the System.
Understanding our limitations
In the unfortunate event of issues arising from your use of the System, we won't be held liable for any damages, including but not limited to, direct, indirect, incidental, consequential, or punitive damages.
Governing laws and agreements
These Terms will be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of laws provisions. These Terms constitute the entire agreement between you and us regarding your use of the System.
Keeping up with changes
We may modify these Terms at any time, and we'll keep you informed by posting the revised Terms on the System. Your continued use of the System after the revised Terms are posted signifies your agreement to be bound by the revised Terms.
Feature requests and product direction
We welcome ideas for new functionality, but we will only ship features that align with the company's product direction and current roadmap. Feature work is prioritised according to our development capacity and existing commitments. Paid feature sponsorship or enterprise agreements may accelerate delivery, but all such work remains subject to our technical feasibility review and scheduling.
Questions
Use the current official contact channel published by MylesCorp Technologies for your account. Never send passwords, OTPs, recovery codes, payment PINs, API keys, or router credentials with a legal or commercial inquiry.