Resources

Guides built for the operator's day

Practical guides on billing, payment automation, network operations, and the realities of running a small internet service in East Africa.
Available
Guide

How MylesNet works

A walk through the operator's day: subscribers, services, billing, network, and reporting.
Available
Guide

ISP billing & payment operations

Running prepaid and postpaid billing, vouchers, and reconciliation without drift.
Available
Guide

Kenya payment automation guide

How M-Pesa posting, reconciliation, and verified payments fit an operator's money flow.
Available
Guide

MikroTik & RADIUS operations

Health checks, configuration backups, RADIUS AAA, and the upgrade path.
Available
Guide

Captive portal & hotspot guide

Splash pages, self-service registration, vouchers, and hotspot commerce for guest networks.
Available
Playbook

WISP launch playbook

From coverage plan to first paying customers for small wireless ISPs.
Available
Playbook

Fiber & estate network playbook

Subscriber management, shared billing, and support for estate and apartment networks.
Available
Checklist

Subscriber migration checklist

Moving customer records and balances off spreadsheets into one operations view.
Available
Primer

ISP KPI primer

The few numbers that matter for a small network: revenue, churn, ARPU, and overdue.
Available
Guide

Free ISP billing software

What free billing actually costs a small ISP, and the point where free becomes the expensive option.
Available
Guide

Internet billing systems

What the system holds from subscriber record to router session, and why each piece has to agree.
Available
Guide

MikroTik router monitoring

What to watch on RouterBOARD hardware, which signals warn first, and how monitoring joins billing.

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